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Maintenance of Addelice’s Immersion Circulator

How to descale a sous vide immersion circulator?

Since 2009 Addelice develops a strong and close relationship with its customers, mostly professionals. We constantly work on improving the Swid. We are also by your side in case your Swid immersion circulator needs maintenance. Addélice’s team is at your disposal to answer questions and solve your problems.

A frequently asked question: what kind of regular maintenance does my immersion circulator need?

1. Prevention

Before performing maintenance operations on your Swid it is important to observe standards of good practice and care-follow on the Swid. The following applies to all sous vide cookers on the market:

  • While in operation, place your immersion circulator in a ventilated area, as far away from a source of dust or fat (frying pan, deep fryer…) as possible.
  • Limescale deposits: do not pour vinegar in the waterbath in order to lower the hardness of your water. Vinegar, even heated at low temperature, creates acetic acid vapors. Over time these acid vapors can corrode electronic components and thus reduce the reliability of your immersion circulator.
  • Just refilling and not exchanging the water in your pot/tank every day for a week will greatly increase the concentration of calcium in your water-bath. This habit should be avoided. As soon as you get the chance, fully empty your tank and add fresh water.
  • The Swid is a brim-full of electronics precision instrument: your immersion circulator contains a computer performing thousands of calculations per second that is positioned  over a steam bath during many hours… Suffice to say that your swid is subject to significant stress. During operation, the inside of the Swid is ventalited by a powerful fan. When the Swid is switched off but still attached to the water bath, steam can condensate inside the immersion circulator. It is commonly recommended by all manufacturers, after each use, to remove the immersion circulator from the container.

2. Descaling and degreasing of your immersion circulator

All immersed parts of the Swid are stainless steel and easily accessible. No tools or disassembly processes are required for cleaning or descaling the Swid.
We recommend carrying out the following maintenance operations after each week of intensive use of the Swid immersion circulator:

Degreasing: poorly sealed vacuum pouches can leak or open during the cooking process. Therefore the immersed parts of the Swid can become fatty. The float switch of your Swid is an important safety part of your immersion circulator. Make sure it is not stuck because of fat. Your stainless steel float switch can easily be cleaned with dish soap. Simply run the Swid at 30 ° C in a small pot with soapy water for one hour.

Descaling: unlike most of our competitors’ products, the mechanism for stirring (pump) the water bath is very simple and easy to descale.

Which product to use for descaling the heater element of my immersion circulator?

There is no need to purchase products “especially designed” to clean your heater.
Some products are available on the market at low cost. We have selected two for you:

  • Citric acid: it is natural, biodegradable and non-toxic to humans and the environment. You can find a kg of citric acid on Ebay or Amazon  for less than € 10.
    Place your immersion circulator in a small pot filled with water.
    Add one tablespoon of citric acid in 5-8 liters of water.
    Set the Swid at 50 ° C for 1 hour. Rinse the Swid with fresh water.
  • Sulfamic Acid (H3NSO3) is a chemical compound widely used in the industry and to clean household coffee makers (Starwax), for example. Sulfamic acid can easily be found online in bulk (1 Kg for less than € 10). Please observe the conditions for use on the package.

Should you have any question feel free to contact us.

Addelice Warranty and After-Sales Service

Logo-addelice-swid-sous-vide-cookerWhen buying a sous vide immersion circulator, Warranty and After-Sales service must be part of a global offer. The service offer can  vary significantly across different Manufacturers and Resellers!

Questions to ask when purchasing an immersion circulator:

1. Who sells you the immersion circulator? A Manufacturer or a Distributor? If the seller is a Distributor, will they be able to repair the equipment themselves or does it have to be sent in to the Manufacturer and how long will it take for you to get it back? If a Manufacturer sells the sous vide device directly to you, where are they located and what will it take to organize the After-Sales Service?

2.  How long is the warranty and what are the terms?

3.  After the warranty period, what are the costs of a repair?

4.  How fast will you get your machine back?

All these questions should be addressed and answers should be detailed.

The question of the origin of an immersion circulator is problematic: With rising popularity of sous vide cooking, many models available today are now sourced directly from OEM manufacturers in  China and simply rebranded.
The companies selling these immersion circulators often do not have the knowledge nor the means to carry out a qualified repair. These so-called manufacturers have no control over the quality of the product and the manufacturing process. It is easy to identify such products on the internet.
If you see the same immersion circulator sold under different brands, be careful!

Since 6 years Addélice designs, manufactures and distributes the Swid.  Addélice is a German company.

Is your reseller or distributor capable of repairing your immersion circulator? Does he have parts in stock? This point is important. Most often your distributor is a dealer only and, even though he could change a part of the device, it will be difficult for him to identify the cause or origin of the issue. Therefore, instead of replacing a cheap single electronic component, a reseller will change an expensive part (a Printed Circuit Board for example) and make a substantial margin on it.
If your reseller has to send your immersion circulator back to the manufacturer’s service center for repair, it could significantly increase the time until you get your machine back.

Addélice is the designer of Swid. We are able to immediately identify an issue and repair the Swid immersion circulator. In other words, in most cases, a simple little component will be replaced and not for example, a full Printed Circuit Board.

What is covered under the warranty? It generally covers parts and labour, excluding shipping costs. It is usually 1 year long, sometimes 2 years depending on laws in the country of origin .

Addélice is a German company that offers 2 years warranty, parts and labour. Return costs (for Europe only) are supported by Addélice.

Garantie-2-ansWhat are the parts that can break down and how much will cost a repair out of warranty? Schematically an immersion circulator is composed of a heater element, a Printed Circuit Boards (PCB), a temperature sensor and a motor with a propeller to stir the water in the water bath. Before ordering a sous vide device it is important to know the replacement costs (parts and labour) for each of these parts.

Since April 2015, the Swid immersion circulator benefits from a platinum temperature sensor (Pt100) that is almost indestructible. The Swid sous vide cooker is a very reliable device with parts that rarely break down. Only the heater element (this is the case for any sous vide immersion circulator of the market) and the PCB can possibly break down.
Changing an Addélice heater element will cost you EUR 55 excl. VAT (parts and labour). The replacement of the Swid’s PCB (Version April 2015) will cost your EUR 70 excl. VAT (parts and labor). It is rare that a Swid requires a full PCB replacement.

The waiting time for a repair is also important. Who better than the Company that has designed and manufactured your machine can inspect and repair it? In case of an issue , simply contact Addélice via  the  contact form on our website.
As from June 2015 your Swid benefits from a  “QR code” for quick access to the Swid’s information and direct contact with Addelice’s after-sales service. Addélice will indicate the closest service center. When Addélice receives your Swid it will be inspected and repaired the same day, tested overnight and sent back to you the next day. This means that you will be missing your Swid for about a week (if located in the EU).

Also think about custom and VAT issues when you have to ship your machine back to the country of origin (the USA for example)!

Should you have any questions about the warranty and Addelice’s after-sales service do not hesitate to contact us via this contact form.